Getting Help from Ask IQ, your AI Assistant

Ask IQ, your portal's AI assistant, can give you lots of support with your marketing tasks and help you access the content you need to achieve success.

You can ask Ask IQ questions about the tasks you’re carrying out, or a subject you need information about, and get helpful answers back. It surfaces relevant supporting content from your content library, such as the collateral assets provided by your supplier. It responds in your own language to give you quick and easily accessible guidance.

If Ask IQ is enabled in your portal, you can click the IQ icon in the portal navigation to get going. This launches a chat window. Here, you can start a conversation with Ask IQ. When you access its services again at a later date, you can pick up previous threads, or archive them if they’re no longer applicable.

Chat with Ask IQ

To start or continue a thread with Ask IQ:

1. Click the IQ icon in the top toolbar.
2. If you’ve used Ask IQ before, you can restart a previous thread:
   • Click to open a list of previous conversations.
   • Click on a thread in the list to restart it.
   • Search for a thread by entering keywords in the Previous conversations field and clicking . You can then click on the thread to resume the conversation.

3. If this is your first time talking to Ask IQ, type your request into the Ask IQ anything field at the bottom of the panel, then click the arrow or hit ENTER. If you want to send a multi-line prompt, use Shift + Enter or a soft line break to separate the lines of text.

   Some tips for asking Ask IQ a question:

   • Treat a request like a conversation

   • Be as specific as possible about your goal
   • Be concise, and avoid slang

   • State the desired format/tone

   • Use roles such as “act as a product reseller…” to get targeted answers

   • Include context and any required information

   • Remember that AI can "hallucinate," so always verify critical information

   • Provide feedback to refine Ask IQ's responses and improve future outputs

   

   Your supplier may have provided some suggested prompts for you. Type / into the Ask IQ anything field to show them.

   

   Ask IQ gives its initial response, extracting information from supplier descriptions and content available from your supplier in the portal. It includes a citation of the source of the information and a link to the applicable content. You can click these links to go to the relevant page, document, asset, or training resource. You’ll have the option to download assets, if that’s permitted by your supplier.

4. Send additional questions or directions from the question field to get Ask IQ to tailor the response, or deliver it in a different way.

   

5. If required, click one of these buttons for a response:

   • Copy - copy the response to paste elsewhere
   • Regenerate - send the same request again, for example if you know that additional content has been made available for searching
   • Social Post - generate a social post from the information in the response. For more information, see Creating Social Posts with AI.
   • Like / Dislike - give your option on the response, to help Ask IQ learn how to help you better. For more information, see Giving Feedback on AI-Generated Responses.

   

6. To start a new conversation, click + at the top of the panel.

You can chat to Ask IQ in any language (English is the default), either having a whole conversation in your own language, or asking it to translate any responses it gives.

For example, translating a response into French:

Or having a conversation with Ask IQ in Spanish:

Delete a Conversation with Ask IQ

To delete a conversation from your Ask IQ chat history:

• Click to access your chat history.
• Click Delete to remove a conversation from the list.

Ask IQ can store the history for up to 10 conversations. Starting a new one when at the limit of 10 will remove the conversation that has the oldest most recent activity from the list.